Terms of Service
Last updated: 6/12/2025
1. Acceptance of Terms
By accessing and using the TKO Research website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Services Description
TKO Research provides cybersecurity consulting, research, and solutions including but not limited to:
- Cybersecurity consulting and advisory services
- Security research and threat intelligence
- AI-powered security solutions (PolicyDrafter, ChattyLLM)
- Custom security development and implementation
- Training and education services
3. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information when requested
- Maintain the confidentiality of any login credentials
- Use our services only for lawful purposes
- Not attempt to gain unauthorized access to our systems
- Comply with all applicable laws and regulations
4. Intellectual Property
All content, materials, and intellectual property on this website and within our services are owned by TKO Research or our licensors. This includes but is not limited to:
- Research methodologies and findings
- Software tools and applications
- Documentation and educational materials
- Trademarks, logos, and branding
5. Confidentiality
TKO Research understands the sensitive nature of cybersecurity information. We maintain strict confidentiality protocols:
- Client information is protected under strict confidentiality agreements
- Security vulnerabilities are handled through responsible disclosure processes
- All data is encrypted and stored according to industry best practices
- Access to client systems is limited to authorized personnel only
6. Limitation of Liability
TKO Research provides services on an “as is” basis. While we strive for the highest quality in our work, we cannot guarantee that our services will be uninterrupted or error-free. Our liability is limited to the fees paid for the specific services in question.
7. Service Level Agreements
Service level agreements (SLAs) are established individually with each client based on their specific needs and requirements. Standard SLA terms include:
- Response times for different severity levels
- Availability guarantees for ongoing services
- Escalation procedures for critical issues
- Performance metrics and reporting requirements
8. Termination
Either party may terminate services with appropriate notice as outlined in individual service agreements. Upon termination:
- All confidential information must be returned or securely destroyed
- Access to systems and data will be revoked
- Final reports and deliverables will be provided as agreed
- Payment for completed work remains due
9. Governing Law
These terms of service are governed by the laws of the District of Columbia, United States. Any disputes arising from these terms or our services will be resolved through binding arbitration.
10. Changes to Terms
TKO Research reserves the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new terms.
11. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: [email protected]
- Phone: +1 (202) 936-5995
- Address: Washington, DC